Voice triage infrastructure for monitoring centers
Vox Talk AI handles the intake layer: answering every alarm call, running structured triage, logging the outcome, and routing confirmed events to your team.
What the platform does
Unlimited concurrent calls
No hold queue, no busy signal. Each incoming call gets its own voice session. Call volume spikes do not degrade triage quality or response time.
Configurable triage scripts
Build the question sequence your dispatchers use. Set branching logic by alert type. Changes deploy immediately with no code changes or downtime.
Priority-based escalation routing
Route confirmed alerts to the right on-call dispatcher based on zone, alert type, or client tier. Fallback routing when primary dispatcher is unreachable.
Full audit log and call archive
Every triage session recorded, transcribed, and timestamped. Searchable call log. CSV export on demand or on a scheduled cadence for compliance workflows.
EU data residency, GDPR-first architecture
Voice call data and triage transcripts stored on EU infrastructure. We operate as a data processor under GDPR, with a standard DPA available on request.
Data minimisation
We collect only what triage requires. Call audio deleted after configurable retention period (default 90 days). Transcripts retained for audit purposes.
EU-only infrastructure
All processing and storage on infrastructure located within the European Union. No third-country transfers for personal data captured in calls.
Standard DPA included
A Data Processing Agreement is available at onboarding and covers the processing activities your DPO will want documented. No bespoke negotiation required for standard terms.
See it running with your call volume
Book a 30-minute demo. We will walk through your existing triage flow and show you exactly how the platform handles your alert types.