Every alarm call answered. Every real alert escalated.
Vox Talk AI handles overnight calls your team cannot staff, triages each alert with structured questions, and routes the real ones to a dispatcher within seconds.
of alarm activations are false positives. Monitoring center dispatchers see this ratio in their own call records every night. So does the person who set off the sensor by opening a window at 2am. But your system still has to answer every call, confirm the situation, and decide whether to escalate. That takes a trained operator. At 3am, that operator is expensive, exhausted, or unavailable.
Three steps from incoming call to routed alert
Call received, voice agent answers
When an alarm activates, Vox Talk AI picks up immediately. No hold queue, no ring time. The caller hears a clear, professional voice within two seconds.
Structured questions, classified outcome
The agent works through your triage script: location, alert type, confirmation. Responses are categorized in real time. False positives are logged and closed. Real events move forward.
Confirmed alerts reach a dispatcher fast
Genuine alerts are escalated via SMS, push notification, or direct call to the on-call dispatcher. Full triage transcript attached. Dispatcher has context before they pick up.
Built for operations, not for demos
Every feature exists because a dispatcher or operations manager pointed at a specific operational problem. Not a whiteboard exercise.
24/7 call answering with zero hold time
The system handles concurrent incoming calls without a queue. Each call gets a dedicated voice session. Your callers never hear "please hold." At peak hours or at 4am, call capacity scales automatically without adding headcount.
Build the exact question sequence your dispatchers use, with branching logic. No generic templates.
Route escalated calls based on zone, alert type, or client tier. The right dispatcher gets the right alert.
Every triage session is recorded, transcribed, and timestamped. Exportable CSV for compliance reviews.
What changes when the phones are covered
of overnight calls classified and handled without waking a dispatcher, based on our pilot deployments. Every escalated call reaches the dispatcher with a full triage transcript already prepared.
"We used to dread the 2am slot. Three operators, forty incoming calls, and no way to tell which one was real until someone picked up. Now the system handles the first layer and we only see what actually needs us."
Operations director, regional alarm monitoring center, South of Ireland. Participant in the Vox Talk AI 2024 pilot program, Professional plan.
"I spent four months sitting with dispatchers at monitoring centers across Leinster before writing a line of code. This was the problem they described to me, over and over, every single night."
Mark Harkin, CEO and Co-Founder, Vox Talk AI
About the companyReady to cover the overnight gap?
Book a 30-minute call with our team. We will walk through your current call volume, triage workflow, and escalation setup to show you exactly how Vox Talk AI would fit in.