From incoming alarm call to routed, triaged alert
Every step the voice agent takes, from answering a call to handing off to a dispatcher. No black box.
The triage workflow in detail
Alarm activates, call comes in
When a sensor triggers at a monitored premises, the property owner or a keyholder calls your monitoring center. Vox Talk AI answers immediately on your existing number. No separate infrastructure to provision.
Voice agent identifies the caller and location
The agent asks for the monitoring account reference and confirms the address. This lookup happens in real time against your client database. If the number is not recognized, the call is tagged as unverified and escalated automatically.
Structured triage questions, based on your script
The agent works through the triage sequence you configured: is anyone on site, can the caller confirm the alert type, is there a sign of forced entry. Each answer is captured and scored. Your dispatchers designed this script; the voice agent follows it exactly.
Outcome classified: cleared or escalated
False positives are confirmed, logged, and closed. The caller receives a reference number and clear confirmation that no further action is needed. Real events are flagged as requiring dispatch with a full triage summary prepared.
Dispatcher notified with full context
For confirmed alerts, the on-call dispatcher receives an SMS, push notification, or direct call within 30 seconds of classification. The notification includes location, alert type, triage summary, and the full call transcript. The dispatcher has everything they need before they dial back.
You define the triage sequence
Your dispatchers know what questions matter. We built the interface so they can set up the triage flow themselves, without involving a developer. Add questions, set branching logic, define escalation thresholds.
Changes take effect on the next incoming call. No deployment, no wait.
See a live demoTriage questions (drag to reorder)
Connects with your existing setup
Vox Talk AI sits alongside your current tools. No replacement required for your CMS or dispatch platform.
Client database lookup
Syncs with your existing client and premises records via CSV import or REST API. Account lookup happens in real time during the call.
SMS and push notifications
Dispatch alerts go via SMS to any mobile number, or push notifications through the Vox Talk AI companion app for on-call operators.
Call log export
Every triage session exports to CSV on demand or on a daily schedule. Compatible with standard compliance and audit workflows.
See the system working with your call data
We run demos using your own call volume and alert type mix. Bring your numbers and we will show you the expected throughput and triage accuracy for your operation.